Career

Why Join Us

JOB DESCRIPTION

Requirements

Proficient in computer skills, including Microsoft Office Suite and customer relationship management (CRM) software.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to multitask and prioritize tasks effectively.
Knowledge of customer service principles and practices.
Ability to work independently and as part of a team.

Responsibilities

Handle customer inquiries and complaints via phone, email, and in-person.
Provide accurate information about products and services to customers.
Assist customers with order placement, refunds, and exchanges.
Maintain customer records by updating account information.
Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Process orders, forms, applications, and requests.
Coordinate with internal departments to ensure customer satisfaction.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
Conduct customer satisfaction surveys and report feedback to management.
Provide administrative support to the customer service team, including filing, photocopying, and scanning documents.

JOB DESCRIPTION

Requirements

Responsibilities

Perform clerical tasks such as filing, photocopying, and scanning documents.
Assist with data entry, record keeping, and maintaining databases.
Handle incoming and outgoing correspondence, including emails and phone calls.
Coordinate meetings, appointments, and travel arrangements for staff.
Provide administrative support to ensure efficient office operations.
Prepare and edit documents, reports, and correspondence.
Maintain office supplies inventory and place orders when necessary.
Assist in the preparation of regularly scheduled reports.
Ensure that office operations are running smoothly by managing daily administrative tasks.
Support other departments with administrative tasks as needed.

JOB DESCRIPTION

Requirements

Proven experience in a supervisory or management role, preferably in a retail or banking environment.
Proficient in computer skills, including Microsoft Office Suite.
Strong leadership and team management skills.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to multitask and prioritize tasks effectively.
Knowledge of branch operations, policies, and procedures.
Ability to analyze financial data and performance metrics.

Responsibilities

Oversee daily operations of the branch to ensure efficient and effective service delivery.
Supervise and manage branch staff, including hiring, training, and performance evaluations.
Ensure compliance with company policies, procedures, and regulatory requirements.
Monitor and achieve branch performance goals, including sales targets and customer service standards.
Handle customer inquiries and complaints, providing resolution and ensuring customer satisfaction.
Manage financial transactions, including cash handling, deposits, withdrawals, and account management.
Coordinate with central office and other branches to align operations and policies.
Prepare and analyze reports on branch performance, customer feedback, and operational efficiency.
Implement and promote new products, services, and initiatives to increase branch profitability.
Maintain a safe, secure, and professional branch environment for both employees and customers.

JOB DESCRIPTION

Requirements

Proven experience in a managerial role, preferably as an Area Manager or in a similar capacity.
Proficient in computer skills, including Microsoft Office Suite.
Strong leadership and team management skills.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to multitask and prioritize tasks effectively.
Knowledge of regional market trends and business operations.
Ability to analyze financial data and performance metrics.
Willingness to travel frequently within the assigned area.

Responsibilities

Oversee operations and performance of multiple branches within a designated area.
Develop and implement business strategies to achieve sales targets and improve profitability.
Supervise and support branch managers, ensuring consistent performance and compliance with company policies.
Conduct regular visits to branches to assess operations, provide feedback, and identify areas for improvement.
Analyze market trends, customer needs, and competitive activities to inform business decisions.
Manage budget and allocate resources effectively to optimize operational efficiency.
Foster a positive and productive work environment by providing training, coaching, and development opportunities for staff.
Ensure high levels of customer satisfaction by maintaining quality service standards and addressing customer concerns promptly.
Prepare and present reports on area performance, including sales, expenses, and employee performance metrics.
Coordinate with central office and other departments to align area operations with overall company objectives.

Maximum period for repayment is 6 months from the date of pawning. However, additional time can be requested if required by the customer.
There is no minimum repayment period (i.e. we do not offer loans that require repayment under 61 days).
Annual Percentage Rate (APR) is not more than 24%.
For example, RM 1,000.00 loan for 3 months will cost RM45 in interest based on monthly interest of 1.5%. Therefore, the amount required to redeem a pledged item is RM1,045.